Plan Change Policies

1. Plan Upgrades

Plan upgrades allow you to immediately access more listeners, higher bitrate, and advanced features.

How do Upgrades Work?

Upgrade is **immediate**: instant access to all new plan features
**Prorated payment**: you only pay the proportional difference for the remaining time in your current cycle
**No interruptions**: your station stays online with zero downtime
An **immediate charge** is generated for the prorated difference

Example: If you are 15 days away from renewal on the Starter plan ($29.99/month) and upgrade to Professional ($59.99/month), you will pay approximately $15 (half of the $30 difference).

2. Plan Downgrades

Downgrades reduce your plan to one with fewer features. Policies vary depending on your billing cycle type.

Downgrade on Monthly Plans

If you have a monthly plan:

The downgrade **applies at the next billing cycle**
**No refund** for the current month
You keep access to **current features** until your paid period ends

Downgrade on Annual Plans

Hybrid 70/30 Credit System

📋 Hybrid 70/30 Policy

First 90 days (Grace Period)

If you downgrade within the first 90 days of your annual subscription, you receive **100% of the remaining value** as credit for your new monthly plan. No penalties.

After 90 days

If you downgrade after 90 days, you receive **70% of the remaining value** as credit, with a **30% penalty**. This model balances customer flexibility with business stability.

Important Note: The credit is automatically applied to future invoices of the new monthly plan, giving you free months. No cash refunds are issued.

3. Billing Cycles

JRMStream offers two types of billing cycles:

Monthly Billing

Charged every 30 days
Maximum flexibility to change plans
No long-term commitment

Annual Billing

Charged once per year
20-30% discount vs monthly
Hybrid 70/30 credit system for downgrades

4. Proration Calculation

Proration calculates how much you should pay or what credit you receive when changing plans.

Calculation Formula

Daily Value = Plan Price / Days in Cycle

Remaining Days = Days from Today to Next Renewal

Charge/Credit = (New Price - Current Price) × Remaining Days / Total Days

5. Practical Examples

Example 1: Monthly Upgrade (Starter → Professional)

You are on day 20 of your 30-day monthly cycle:

Current plan: Starter ($29.99/month)
New plan: Professional ($59.99/month)
Remaining days: 10 days
**Immediate charge: $10.00** (prorated difference of $30 for 10/30 days)

Example 2: Monthly Downgrade (Professional → Starter)

You request downgrade on day 10 of 30:

You continue with Professional features until day 30
On day 30, Starter plan applies automatically
**Next charge: $29.99** (Starter)

Example 3: Annual Downgrade within Grace Period

You purchased Professional Annual ($699.90) 60 days ago and want to change to Starter Monthly ($29.99/month):

Time used: 60 days (within the 90-day grace period)
Remaining value: $584.92
**Credit applied: $584.92 (100%)**
Free months on Starter: **19 months**
First payment: ~April 2027

Example 4: Annual Downgrade after Grace Period

You purchased Professional Annual ($699.90) 120 days ago and want to change to Starter Monthly ($29.99/month):

Time used: 120 days (outside grace period)
Remaining value: $470.52
Credit (70%): **$329.36**
Penalty (30%): $141.16
Free months on Starter: **10 months**
First payment: ~August 2026

6. Frequently Asked Questions

Can I upgrade at any time?

Yes, you can upgrade at any time. The upgrade is immediate and you only pay the prorated difference.

Why is there a 30% penalty on annual downgrades?

Annual plans offer significant discounts (20-30%) assuming a one-year commitment. The penalty after 90 days balances the discount received with the flexibility to change plans.

Can I get a cash refund?

No. Downgrade credits are automatically applied as account balance, giving you free months on your new plan. We do not issue cash refunds.

What happens if I cancel my account with available credit?

Unused credits are forfeited when you cancel your account. We recommend using the credit before canceling.

Can I change between monthly and annual?

Yes. From monthly to annual is a normal upgrade. From annual to monthly applies the hybrid 70/30 policy described above.

How do I see my available credit?

Your credit appears in your dashboard under "Account Balance". You will also see how many free months you have left.

Need Help?

If you have questions about your specific plan or need assistance changing plans, our team is here to help.

Contact Support